Return and Refunds Policy

At Globex Mobility LLC, we are committed to providing a clear, fair, and transparent return and refund process for our customers. This policy outlines the eligibility criteria, timelines, and procedures for returning containers and equipment.
Eligibility for Refunds:

Refunds are available for items returned within 30 days of the delivery date.
To be eligible for a refund, the item must be unused, in its original condition, and in the original packaging.
Proof of purchase, such as an order confirmation or receipt, is required to process a refund.

Non-Refundable Items:

Custom or personalized items
Sale items or items purchased with a discount code
Damaged or Altered Products by the Customer

How to Request a Refund:

Contact Us: To initiate a refund, please contact our Customer Service team at info@globexmobility.com
with your order number and reason for return.
Return Instructions: We will provide you with return instructions, including the shipping address for returning your item.
Shipping Costs: Return shipping costs are the responsibility of the customer, unless the item is defective or an error was made on our part. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

Processing Your Refund:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 10 business days, and a credit will automatically be applied to your original method of payment.
If your refund is delayed or missing, please check with your bank or credit card provider, as it may take additional time before your refund is officially posted.

A restocking fee of up to 10% may apply depending on:

Product type

Condition of the returned item

Handling and logistics costs

Any applicable fees will be communicated before the refund is finalized.

Damaged or Defective Items:

Customers must inspect items immediately upon delivery

If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue, and we will arrange for a replacement or refund
Claims reported after this period may not be eligible for resolution

Exchanges:

We do not offer direct exchanges. If you need a different item, please return the original product for a refund and place a new order

Email: info@globexmobility.com

Once approved, you will receive a Return Authorization along with detailed return instructions.
Returns sent without prior authorization may not be accepted.
Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to:

A confirmed manufacturer defect

An error on our part (such as incorrect or incomplete delivery)

Shipping fees paid during the original order are non-refundable, except where required by law.
Contact Us:

If you have any questions or need further assistance, please reach out to our Customer Service team at
info@globexmobility.com